A Comprehensive Overview of Managed IT Services by Managed Solution

Ever wonder what the IT Managed Services onboarding process looks like? There are so many ways to leverage Managed IT Services and even more Managed Service Providers that can help businesses of all kinds maximize ROI for their IT department and boost success throughout their company’s operations.

Today, we’ll be breaking down our very own Managed Services process and showcasing the facets that set us apart. Providing not only an overview of Managed IT Services for those interested in exploring outsourced IT, but a clearer understanding of the specialized value Managed Solution has to offer.

Microsoft Solution Specialists

Ranked among Microsoft’s top 150 partners globally, Managed Solution belongs to the elite 1%, working closely with Microsoft to provide tailored solutions for your business needs.

By selecting a Managed Services Provider that specializes in Microsoft technology solutions you gain expertise in over 200 products and services, Microsoft Azure’s complexity requires specialized knowledge to navigate effectively.

A Microsoft specialized MSP can assess your business needs and design a tailored Azure solution, ensuring a seamless transition from on-premise to the cloud. While providing you with access to certified Azure experts eliminating the need for you to hire internal resources and providing you special discounts and simplified billing on Microsoft products.

Scalable Services for Continuous Evolution

Our scalable services provide a foundation for businesses to grow and innovate. Whether you need short-term project assistance or ongoing support, we're here to monitor, automate, manage, and optimize your IT.

This type of support is crucial for business looking for adaptability in their technology providers, allowing them to adjust their IT resources based on current demands, ensuring they can handle growth or changes in the market.  You will also find that scalability can lead to lower IT costs by optimizing resource usage and minimizing the need for over staffing.

Our clients also tell us that staying scalable allows them to quickly adapt to new technologies and customer demands, all of which helps keep their business competitive.

Unparalleled Customer Service

Our approach to the IT Managed Services onboarding process is rooted in a 'people first' philosophy, recognizing that the success of any business lies in the success of the individuals behind it. The right technology can transform organizations, and as a result the lives of the employees and teams within them.

Our clients experience this through specialized, tailored delivery of powerful Microsoft and market-leading solutions to achieve their operational, security, productivity goals and beyond.

Furthermore, customer service is at the heart of what we do. With our 24/7/365 national help desk support, we ensure that your business is always equipped with the support it needs, whenever it needs it.

Services Overview

Whatever your IT needs are, we've got you covered. From delivering excellence to driving operational and corporate growth, our services are designed to streamline your IT processes.

Services Include:

• 24/7/365 National IT Help Desk
• Network Monitoring
• SIEM/SOC
• Azure Deployment and Monitoring
• Microsoft Licensing and Security Services
• Compliance Management
• Backup & Disaster Recovery

Onboarding and Ongoing Engagement

Our IT Managed Services onboarding process is a testament to our commitment to excellence. From the internal signing of agreements to the installation of Continuum Agents and Anti-virus, we guide our clients every step of the way. The onboarding journey is a well-orchestrated process that ensures a smooth transition for our clients.

We approach each site individually, recognizing that every business is unique. Our systematic onboarding process spans months, focusing on reviewing, systemizing, analyzing, and strategizing to provide tailored solutions. This includes continuous ticket checks, root cause analysis, and quarterly reviews to ensure ongoing success.

Here is the full breakdown of our onboarding process below:

 Review and systemize (1 Month)

• On-boarding Project manager & onboarding team​
• Network assessment & asset counts​
• Integrated ticketing & alert tools​
• Help Desk Support Training​
• Immediately identify areas of concern & solutions​
• Launch Help Desk​

Analyze (3 - 6 months)

• Continuous ticket & CSAT checks​
• Customer success manager and Technical Account Manager
• Root cause analysis
• Partner to develop proactive solutions​
• QBRs (Quarterly Reviews)
• Refined support strategy
• Recommendations towards business improvement and getting to a proactive state

Strategize (6 - 9 months)

• Technology roadmap for business support
• Security & scaling
• Start implementing solutions and plan for long term vision
• Quarterly Reviews​
• A long-term technology and support strategy
• One multidisciplinary technical team to implement
• Start seeing improvements in end user experience and business support

Accelerate and smooth (ongoing)

• QBRs/CSAT Checks
• Root cause analysis​
• Roadmap delivery​
• Continuous support from assigned TAM & CSM​, Security​
• Continuous 360º care team ensuring implementation and leveraging the right systems and people, at the right times
• Achieve a proactive state of IT, High quality, high touch customer experience

Top IT Objectives: Your Path to Excellence

Our top IT objectives align with the modern business landscape, emphasizing delivery excellence, metrics-driven decision-making, employee experience, operational excellence, and corporate growth.

Delivery Excellence

• Experience high-quality service and operational transformation through expert guidance and modern technology solutions including:
  • Microsoft Azure
  • Microsoft Power Apps and Power BI
  • Microsoft Teams
  • Microsoft Copilot

Metrics Driven

• Leverage platforms like Microsoft Teams, PowerApps, Power Bi and Viva to provide company goals (Set OKRs or Objectives and Key Results)
• Analyze culture updates to enable better collaboration between employees with Microsoft Viva
• Leverage Microsoft Power BI to make more informed business decisions

Employee Experience

• Enable seamless workflows for end users
• Save time by assigning day-to-day tasks to Managed Solution
• Track and plan goals and in-house operations with tools like Microsoft Planner, Teams and streamline productivity towards these goals through Microsoft Copilot
• Boost productivity by allowing in-house teams to focus on high priority initiatives

Bringing Your Organization Together

Our holistic approach, powered by Microsoft technologies and specialized expertise, consolidates identity management infrastructure, migrates to geo-redundant tenants, adopts Microsoft Office 365, and implements robust security measures, ensuring reliability, stability, and security.

Managed Solution isn't just an IT service provider; we are your dedicated partner in success. Beyond problem-solving, we help businesses thrive with Microsoft-centric strategies. Helping clients experience a proactive state of IT, high-quality service, and a Microsoft-driven, customer-centric approach that empowers your organization for the future.

Ready to get started? Chat with one of our experts today to get started on your journey to excellent IT operations. Or dive deeper into our blog page to learn even more about what Managed Services entails.